Vampfangs can accept returns on most items within 14 days if they are unopened and still sealed in original packaging. There are a few exceptions:
For obvious health reasons Vampfangs cannot accept any return on an item once it has been inside of your body. All dental fx products (fangs, veneers, caps or anything else that is placed inside the mouth) and contact lenses cannot be returned. We are sure you can understand that this poses a health risk for everyone. Please note this rule is very firm. Once you have placed our products inside of your body or your bodily fluids have come in contact with our products we cannot accept returns. We know this sounds strict but it's really for the safety of our staff and customers.
Other Non-returnable items
For obvious health reasons besides fangs, veneers and contacts, the following items are non-returnable: wigs, lingirie and make-up.
You can request an RMA on eligible returns right in your Vampfangs account. SImply log into your Vampfangs account and choose the Return Merchandise option and we will respond asap.
All return packages must have an RMA. The RMA will include all of the information on where to send your item back to us for return. The customer is responsible for return transit back to our facility.
You may request a refund or a store credit depending on the reason for the return. Store credits are issued immediately and can be used right away. Refunds to credit cards are processed promptly but keep in mind that the banks may tkae several days to process the payment back on your account. It has to go from our bank to your bank and can take 5-7 business days.
Federal law requires that we reach out to your eye care professional before we can ship out contact lenses. This information is posted on all contact lens pages. If you live in the USA you will need to provide your eye doctors information before we can ship the lenses out to you. If you choose to order lenses if you do not have an eye doctor please note that a refund will take 4-6 weeks at the end of our billing cycle to process. If you do not have an eye doctor DO NOT ORDER LENSES! You need to have at least a contact lens fitting to make sure you are even safe to wear lenses. This applies to ALL US residents. No exceptions.