As of November 23rd. 2009 Vampfangs insures all international packages through Interapptive insurance. In the unlikely event that your package gets lost or damaged travelling through the international postal route we got you covered! Here is a list of protocols that need to be followed if you need to make a claim.
1) Interapptive will accept an international insurance claim 45 days after the package has shipped from our facility in Gloucester, Ma.
2) Once 45 days goes by you need to contact a customer service rep by filling out a support ticket here. Make sure to include your full name and order number.
3) Fill out the claims form located here and send it to the customer service representitive you were working with in the previous step.
4) Once the claim has been granted through Interapptive we will issue you a refund.
What's Covered and what's not
Interapptive covers the purchase price of the items only. They do not cover the postage. If you file a claim you will only receive a refund for the purchase price of the items.
Insurance claims from international shipments can only be made 45 days after the item has shipped. This gives the postal system a chance to locate it before the insurance claim is filed. Interapptive will only cover physical damages from shipping. It does not cover items that may have a manufacturers defect.
Claims on damage may require you ship back the items to be inspected before a claim is granted. Insurance does not pay for return postage. |
