| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Due to health reasons we do not accept returns on any dental fangs, contact lenses or make-up. Returns for all other items are only accepted within 7 days of receipt, package must be unopened and with shrink-wrap intact. Subject to a 20% or $4.00 restocking fee (whichever is higher).
Contact Lens Notice:
Contact lenses arrive in a sealed clear glass vial or clear blister pack.. It is your responsibility to check the lenses for tears or defects BEFORE opening the seal on the lenses. Once the lens seal is broken there are no returns allowed due to health reasons. There are NO EXCEPTIONS to this rule. Once the seal on the vials has been opened they cannot be returned for any reason. So we STRONGLY advise spending time examining them borefore the seal is broken. In some occassions the lenses may ship blister packed. They still offer a see through area to examine the lenses. If you find there is a defect in the lens and the seal is not broken you must contact customer service asap to make arrangement for replacements. By ordering contact lenses from us you agree to these terms and conditions.
Shipping fees are non-refundable. If making a return you MUST contact support for authorization before mailing back an item. Failure to do so will result in your return not being processed. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
