Dedicated On Demand Support Ninjas
Vampfangs recently switch ecommerce providers! During this migration your account and order information may not have transferred over. If you need to log in to check the status of an old orders, or need to get tracking information you can still reach our old system at the following address
This address will only be valid for 30 days. After that all of the information stored on that server will be deleted.
Vampfangs is happy to launch our new interactive support system. Accessing a support rep is easy!
See the Questions tab on the right of every page? Simply click on that and you can be connected to a live rep or leave us a ticket.
Support reps are standing by waiting to assist you.
If you have an trouble ticket with the old system don't worry! We are still monitoring that as well.
On Demand Support put you directly in touch with senior level support agents. Each agent has complete control to make a decision to help you with your order. If we are not available for instant chat simple fill out a request form. Our average response to tickets during business hours is less than 15 minutes!
Support representatives are available Mon-Fri 9am-4:30 PM EST
If it's after business hours don't worry. We have reps that monitor late night tickets as well!